Tesco admitted they lied about refunding all the customers they stole from - and sent me a £15 money card. Twice.
They make lots of mistakes at Tesco.
After my local Tesco Metro overcharged me, I wrote to their Chief Executive. While Tesco investigated my complaint the hopeless store staff emailed to confirm they were contacting all the customers they had over-charged for onions and would refund them.
Of course Tesco has no mechanism to do this, and finally Head Office admitted the store had lied to me, not once, but twice. To apologise Tesco emailed to say they would send me a £15 money card. They did. Twice in fact. Identical letters arrived in the same post.
Tonight I took my revenge. I read on HotUkDeals that Tesco was suffering from another price glitch. Today they started a wine promotion which promised - buy 6 bottles or more, and get 25% discount.
Tesco failed to notice that the offer clashed with an existing offer on selected wines - buy 3 bottles for £12.
When HotUKdeals hawks spotted that the 25% discount was applied to the original price of the wine - in one case £9.99 - and not the discounted price of £12 for 3 bottles, they realised they could buy £59.94 worth of wine for £9.01. This 'Ogio' branded Chardonnay and Merlot quickly sold out.
The deal also extended to Hardy's Varietal Merlot at £6.99 3 for £12. The price for 6 bottles after the glitch just £13.81. Just £2.30 a bottle.
Tesco didn't much care when they overcharged hundreds of shoppers at my local store on pre-packed onions, so tonight I took the 2 x £15 Tesco money cards to the Tesco Osterley Store and swapped them for 12 bottles of the Hardys - which came to £27.62. I still had change for £2.38.
The duty on a 75cl bottle of wine is £1.90 and the 20% vat accounts for another 46p of the £2.30 misprice. So Tesco should be losing 6p on every bottle they sell if my figures are correct. And that's assuming Tesco pay nothing for the wine, which let's face it is unlikely.
Tesco may finally wake up and take more care over their frequent pricing mistakes if they actually cost the company serious money - as this mistake appears to have done.