tag:blogger.com,1999:blog-7414920407208458160.post162458564152891853..comments2024-02-05T09:41:53.353+00:00Comments on The Chief Executive: Virgin Active - but only at CEO levelUnknownnoreply@blogger.comBlogger19125tag:blogger.com,1999:blog-7414920407208458160.post-46673071157952034252015-07-24T20:47:59.305+01:002015-07-24T20:47:59.305+01:00Interesting - I've had so many issues with Vir...Interesting - I've had so many issues with Virgin Active recently where their customer services team don't answer emails sent to them, ignore messages left on the clubs' iPads, the staff at certain clubs (particularly Mayfair) is useless and don't action members' complaints... and when you see the staff cleaning the showers at the Kensington club with their trainers on, urrrh!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-57767426777325707752014-07-18T20:07:42.406+01:002014-07-18T20:07:42.406+01:00I too am having a problem with Virgin Active(VA). ...I too am having a problem with Virgin Active(VA). The picture of the promises do not show VA written anywhere. In thier current welcome pack 6 years hence there are no such promises. You wouldn't happen to have a scanned copy those promises with VA written across its face somewhere?Anonymoushttps://www.blogger.com/profile/08530820472998842416noreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-88438078819647248252014-05-20T11:38:24.354+01:002014-05-20T11:38:24.354+01:00Don't bother complaining to Matthew Bucknall -...Don't bother complaining to Matthew Bucknall - he'll fob you off if he ever replies at all.<br /><br />My then 10 year old daughter broke her arm in one of their supposedly supervised creches. Not only were they not supervising her, the 'first aid' worker then took her arm and bent it backwards to prove to her it wasn't broken.<br /><br />When I arrived from the cafe area where I was working 3 minutes away, summoned by one of her friends rather than staff, I found my daughter in indescribable pain. Virgin didn't call an ambulance for us and as I didn't have my car with me I had to take her to our doctor on the bus with tears pouring down her face.<br /><br />At the hospital they confirmed the break had been displaced and we spent the next 6 weeks attending weekly as it was such a severe fracture. Three years on, it still gives her trouble. Virgin's response to all of this was to lie, evade the issue and offer 4 months' free membership in compensation. <br /><br />I told them where they could stick it - and their membership. I would never enter a Virgin Active club again - they are dangerous, poorly staffed and the management is appalling. But that's Virgin for you.Amanda Leeshttps://www.blogger.com/profile/15200290979246464965noreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-50126062838605473362013-09-03T07:59:53.583+01:002013-09-03T07:59:53.583+01:00I too have been trying to find the address for Mat...I too have been trying to find the address for Matthew Bucknall, thanks for that, Collingtree Park a so called 'elite' club has the lousiest showers ever. Staff all marvellous but they need to upgrade equipment not bodge repairs.Karen Barnardnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-48936405076326732132013-08-12T10:17:50.274+01:002013-08-12T10:17:50.274+01:00I emailed a complaint to Matthew Bucknall on 24th ...I emailed a complaint to Matthew Bucknall on 24th July but have not had any response at all. This is completely unacceptable but not suprising knowing the way Virgin operate. I will be taking it further.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-66280454166331477342013-07-05T12:39:37.080+01:002013-07-05T12:39:37.080+01:00The email address: matthew.bucknall@virginactive....The email address: matthew.bucknall@virginactive.co.uk<br />TheRightManhttps://www.blogger.com/profile/03959071594601730162noreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-67111091152589824182013-06-10T18:18:11.965+01:002013-06-10T18:18:11.965+01:00I am having some difficulties with the Hedge End c...I am having some difficulties with the Hedge End club and I would like to complain to Matthew Bucknall.<br /><br />Does anyone have his email address?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-87206510459307061702013-04-19T11:02:22.722+01:002013-04-19T11:02:22.722+01:00I am also trying to complain re Virgin Active'...I am also trying to complain re Virgin Active's so-called Customer Service/Promise. They seem to employ the rudest receptionists they can find. I am having no luck so far finding Mathew Bucknall's email. Has anyone had any luck?<br /><br />ssjAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-45473249494861610182013-04-14T12:45:51.986+01:002013-04-14T12:45:51.986+01:00I have been a member of the Weston Super Mare Gym ...I have been a member of the Weston Super Mare Gym for a number of years prior to the take over of Esporta by Virgin Active. Why is it the new company are very reluctant to make repairs to equipment. For several months now, if not longer, I and other members have complained about defective items to the management but our complaints have not received attention. Can Matthew Bucknall assist I wonder.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-39982368101468813592013-03-08T22:11:13.658+00:002013-03-08T22:11:13.658+00:00The virgin active page you suggested for getting i...The virgin active page you suggested for getting in touch with the CEO, 'email our development office' seems to have expired. Is there a new page to find out the Matthew Bucknall email address?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-64048817846866005292013-02-25T16:06:40.661+00:002013-02-25T16:06:40.661+00:00I have just posted my story of my membership with ...I have just posted my story of my membership with Virgin Active here: http://customerserviceraps.blogspot.co.uk/2013/02/a-complaint-about-virgin-active.html<br /><br />I hope they get back to me to resolve these issues quickly.<br />slugmandrewhttps://www.blogger.com/profile/07624446488496290703noreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-33951295345909466392012-10-07T20:41:46.574+01:002012-10-07T20:41:46.574+01:00I am just about to email Mr Bucknall about their s...I am just about to email Mr Bucknall about their service - let's hope I get a response.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-80635461876131676432011-11-15T15:28:11.101+00:002011-11-15T15:28:11.101+00:00E-mailed Matthew Bucknall yesterday and he immedia...E-mailed Matthew Bucknall yesterday and he immediately responded to my membership cancellation query by passing it onto his MD. MD, Virgin Active, was excellent and refunded me my money and sent a really nice e-mail. Can't speak highly enough of the CEO and his team. Thanks.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-79838018534004970652010-10-03T22:57:55.190+01:002010-10-03T22:57:55.190+01:00Matthew Bucknall is the best cheif executive there...Matthew Bucknall is the best cheif executive there is around.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-81501720475021869652009-04-25T03:53:00.000+01:002009-04-25T03:53:00.000+01:00this is the best response you will get
and i guara...this is the best response you will get<br />and i guarantee NO OTHER GYM will give this back to you<br />they ARE customer focused - its in their core values, <br />sadly there are always some stupid members of staff who dont pass messages - but hey - at least they're not working there anymore. <br />im really impressed with them after reading this blog - and i'll probably join now.Gal Katzavhttps://www.blogger.com/profile/11868687749797686402noreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-26569040794740788812009-04-06T08:35:00.000+01:002009-04-06T08:35:00.000+01:00Thanks, came to same conclusion and emailed him - ...Thanks, came to same conclusion and emailed him - no response yet, let's see what happens<BR/><BR/>pPaul Snoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-23078252115056976982009-04-03T12:07:00.000+01:002009-04-03T12:07:00.000+01:00I always use company websites to track down email ...I always use company websites to track down email addresses, and then use some educated guess work. A visit to the Virgin Active website reveals that VA likes to control feedback from members using an online feedback form. They don't readily seem to publish any email addresses. <BR/><BR/>However take a closer look at the bottom of the page http://www.virginactive.co.uk/TalkToUs/NewFeedback.aspx <BR/><BR/>then click:<BR/>'email our development office' <BR/><BR/>this reveals an email address. Like most companies VA uses the firstname.secondname format for all its employees' email addresses.Jerry Foulkeshttps://www.blogger.com/profile/03393442520516097532noreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-46772207041725091722009-04-03T11:09:00.000+01:002009-04-03T11:09:00.000+01:00Just discovered your blog and love it - exactly wh...Just discovered your blog and love it - exactly what I tend to do - when you don't get anywhere with the minions, go to the top and you always get a response!<BR/><BR/>Having similar probs with Virgin at the moment and trying to work out Bucknall's email address - could you possibly send if you still have - paulsanett@hotmail.com<BR/><BR/>Many thanksPaul Snoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-34533884514860250112009-01-13T11:30:00.000+00:002009-01-13T11:30:00.000+00:00Any chance of getting Matthew Bucknall email addre...Any chance of getting Matthew Bucknall email address... had no luck on a issue with SA executives.Anonymousnoreply@blogger.com