tag:blogger.com,1999:blog-7414920407208458160.post8675987673784217728..comments2024-02-05T09:41:53.353+00:00Comments on The Chief Executive: Southern Electric - We Have Frozen Our PricesUnknownnoreply@blogger.comBlogger4125tag:blogger.com,1999:blog-7414920407208458160.post-33552109988597915822012-07-31T21:49:42.354+01:002012-07-31T21:49:42.354+01:00I can't say I am very impressed by customer se...I can't say I am very impressed by customer service at Southern Electric. I had solar panels fitted on 10 Feb 12 the fitter said they would complete the registration. Mid March it became clear they had not. I contacted SSE on 4 occasions (mainly because they did not return 2 of the calls and called me about a totally different matter after my 3rd call!) I finally spoke to someone on 29 March who advised there was no need for me to fax/email a copy of the paperwork and that they had note of my previous calls and would take day of contact as registration date. Towards the end of May I received an email stating that as they were now taking 4 April as the registration date I now needed to have a further inspection. I again started the round of unanswered phone calls. I finally managed to speak to a manager who admitted that I had been given false information but I should have known this was wrong and it was my fault for not checking the info given on the internet. Obviously she didn't think her staff were competant to give correct info. She then added insult to injury by telling me that as they were taking 4 April as the date I would now need to have an inspection at a cost to me of approx £70. As she admitted I had been given false information by the company she offered me £30 toward the inspection plus £10 compensation. I was not happy about this and she promised to get someone to call me back. Again I am making all the running, despite numerous promises no one has called back so I have still not registered my system. What do I have to do to get a response and complete my registration? I am so dissapointed with the non service .yvonne wilsonnoreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-72336275646712822562012-04-12T19:44:52.432+01:002012-04-12T19:44:52.432+01:00Anon - as a consumer you have a great deal of prot...Anon - as a consumer you have a great deal of protection under the billing code of practice which is enforced by the regulator's ombudsman. You are able to refer your case to the ombudsman if you believe SSE have treated you badly. I advise you to refer your complaint to the ombudsman if SSE cannot resolve it. I would also urge you to restrain yourself from venting your frustration on their staff as this is unlikely to bring you the result you seek. Good luck with your dispute.Jerry Foulkeshttps://www.blogger.com/profile/03393442520516097532noreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-17670968001369389792012-04-12T19:44:52.192+01:002012-04-12T19:44:52.192+01:00Anon - as a consumer you have a great deal of prot...Anon - as a consumer you have a great deal of protection under the billing code of practice which is enforced by the regulator's ombudsman. You are able to refer your case to the ombudsman if you believe SSE have treated you badly. I advise you to refer your complaint to the ombudsman if SSE cannot resolve it. I would also urge you to restrain yourself from venting your frustration on their staff as this is unlikely to bring you the result you seek. Good luck with your dispute.Jerry Foulkeshttps://www.blogger.com/profile/03393442520516097532noreply@blogger.comtag:blogger.com,1999:blog-7414920407208458160.post-62808240601043620062012-04-12T18:09:51.960+01:002012-04-12T18:09:51.960+01:00Dear Ms Coles/Rosey-May/ anyone else in the office...Dear Ms Coles/Rosey-May/ anyone else in the office with half a brain<br /><br />I sent this correspondence a month ago requesting a true reading of the meter. Still no response to email. I have today rec a letter threatening disconnection. Dated the 5th, rec on the 12th. Ill pay the known to be incorrect figure as there's very little chance of a reply before being cut off. I think this is an absolutely appalling front for your customer service. <br />For you fu**wits to send incorrect billings, guess at usage still not bothering to read the meter, choosing instead just to issue a notice of disconnection is a disgrace.Anonymousnoreply@blogger.com