Tesco - Still Stealing from Shoppers

Tesco Salmon fillets 2 for £6.....or £7 if you don't check your receipt.
Isn't that stealing?

Last week I wrote about my recent correspondence with Tesco about the huge number of errors between the prices shown on shelf edge labels and the actual price scanned at the checkout.

Every Tesco has a security guard at the door - but who's stopping Tesco stealing from the customers?

Fed up with Tesco stealing from me I've been doing my shopping elesewhere - until tonight. Tesco are not much bothered about the accuracy of their shelf edge labels, so why should they worry about whether the price stickers on the actual packs are right either?

One pack of salmon is £3.50 , but the pack sticker says 'Any 2 for £6' a one pound saving.

But Tesco charged me £7, £3.50 for each identical pack.

Thanks Tesco, why not help yourself to my loose change too, or maybe some notes out of my wallet? Hey, how many more customers did you mug today?


The mannager explains the stickers are put on at the distribution centre, but the offer isn't always on in all the stores.

Doh! Silly me, I should have realised when I bought 2 packs, this offer is only on in OTHER Tesco stores....

She refunds me the pound, and I insist she gives me 'Double the Difference' as per Tesco's 'Really sorry we stole from you' policy.

See the question at the top of the receipt?

'How did we do?'

Tesco - you got caught red-handed, with your hand in my wallet.

Tesco Price Check Rip Off

Tesco Price Check Guarantee Backfires Spectacularly

Recently I wrote to Tesco's Chief Executive to complain about the large number of mis-priced items in my Tesco Metro store. The shelf edge label said one price, but when I took it to the checkout I was charged a different price. This happened more and more frequently, even though at first Tesco denied there was a problem with the accuracy of their prices. When I bought 9 items and 6 were mis-priced that was the end for me.

Eventually (after I emailed a series of receipts and photos) the store manager telephoned me to confess there was a problem, and his staff were conducting a storewide 'price integrity' process. Woo, fancy. So this Tesco Metro is actually going to charge customers the displayed price. That's real integrity for you (and the law actually).

But now Tesco are in trouble with their prices nationally.

Recently Tesco launched the Price Check Guarantee - promising to refund double the difference if their customers could find any of the items in their shopping on sale cheaper in arch rival ASDA. In fact thousands of customers found ASDA cheaper and reclaimed over £100 in vouchers under the terms of the Price Check guarantee.

Now Tesco has responded by introducing a £20 maximum refund cap per shop. Tesco has also removed the section of their website that allowed customers to compare prices with ASDA before making their purchase.

Of course Tesco could have just decided to reduce their prices to match ASDA (as the Price Check Guarantee would suggest) but as an ASDA spokesperson said;

'if you claim to be the cheapest, call me old fashioned, but it helps to really be the cheapest'.

Since Tesco failed their price pledge failed with me I have switched nearly all my shopping to Sainsbury's - who have cleverly rewarded me with a special series of extra coupons when their systems clocked my Nectar card going back through their tills after a period of absence. They've just mailed me some £3 off a £30 shop coupons to, so it seems Tesco's inability to control their prices may be actually costing them customers. They seem too big to care.